Get all conversations

Platform API
1

I want to annalyse a conversation, but all API that references conversations needs a ConversationId, so how can i get a list of ConversationId's to test one of them?

2

See /api/v2/conversations/calls

3

Rogier is correct that GET /api/v2/conversations will return conversations, but take note that this is only active conversations for the current user. If you want current queue conversations, use GET /api/v2/routing/queues/{queueId}/conversations. To get active conversations for other users or historical conversations, use a conversation detail analytics query.

1 Like
4

Thanks Rogier.

Tim, I access GET /api/v2/routing/queues/{queryId}/conversations but an error was rised.

{
"status": 403,
"code": "not.authorized",
"message": "You are not authorized to perform the requested action."
}

Do you know which role i need to access this API?

5

Thanks guys, I got full control and I got the Information needed.

1 Like
6