Is there any way to get the interaction id / conversation id in the chat end event ? If not what is the other way ? We have a customer rating form which we want to link with purecloud interaction, without interaction id we are not able to proceed with the integration.
I assume you're referring to the guest side of ACD web chat? If so, you cannot access the conversation ID from the guest side. A better approach might be to provide an ID from the external system as data when creating the chat. Then an integration on the agent side or a service you host can access the participant attributes from the conversation and take the necessary steps to link the conversation ID in the external system.
Thanks Tim, we will go with this approach.
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