Me are getting all interactions from our organizations via API and we have a problem with callbacks that are scheduled for a long time going forward.
As we can get interactions by interval when the callback will occur in the future we don't know how to get always last updates on that interaction.
Every day we get Interactions with start date set to yesterday and end day set to today. We get the right information for regular outbound conversations. Our problem is when an agent scheduled a callback to occurs next month. In this case we are not getting that callback because the interval of yesterday-today won't get that callback as the interval start date was one month ago.
How can we get that callback?
I hope I have explained well and I am looking forward for your response.
Me are scheduling callbacks correctly. Our issue is about getting data via API for our reporting. To get data via API we have to set a interval value to get the list of conversations that happens in between.
Our issue is that a conversation can be updated one month later than the start date of the converastion and we cannot get that new segment in the conversation because you can not ask for an interval greater than a month. It could be great if we can get all segments created in one specific day but we don't see any API to get that.