Get List of Agents Current Conversations

[Chris_Carr]

Hi All,

Is there a query to pull the list of conversation ID currently assigned to a user?

Thank you.

[jacobshaw]

Hi,
The /api/v2/conversations endpoint gets the conversations for the logged in user.
You can test this endpoint with the developer tools by clicking "Conversation" on the side bar. The endpoint will be at the bottom of the "Conversations" panel.

[Chris_Carr]

Hi Jacob,

Thank you for your reply. I am looking for a way to pull the conversation list of any user not only the logged in user.

Thank you.

[jacobshaw]

In this case, you can use an analytics query and add a segmentFilter to filter by userId.
See this thread for an example

Current Conversation for given UserID

Is there a way to get the current conversation for a given user? I notice /api/v2/conversations does work for the current user, but not for a given user. I notice /api/v2/analytics/conversations/details/query doesn't allow filtering by the userId dimension. Thanks!

[Chris_Carr]

Thank you very much.