Get Metrics: AgentRoutingStatus - Presence Organization, WFM

[david.fernandezrodri]

Hi team,

How can I get the list of defined Agent Routing Status?

How can I get the list of Organization Presence?

How can I extract from the WFM module the actual and planned rest?

Is there a way to account for calls disconnected due to being out of hours?

Thanks for the help.
Best regards

[tim.smith]

Hello David, I'd encourage you to check out some resource on our Developer Center:

• https://developer.genesys.cloud/useragentman/presence/understanding-presence
• https://developer.genesys.cloud/useragentman/workforcemanagement/
• https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query

If you have specific questions about using any of these resources, please let us know.