Get Recordings & Transcripts per queue per day

1

I've been able to download transcript at conversation level by providing Conversation ID & Comm ID, however, unable to find the right API endpoints to do it bulk. I want to download recordings & transcripts of all interactions of a queue per each day.

Kindly point me to the right API endpoints to get this job done. I've referred Analytics, Routing, Conversation, Speech & Text Analytics APIs and couldn't seem to find the right endpoint.

2

Hi,

There is no endpoint for downloading transcripts in bulk. You'll have to programmatically go through all conversations in a queue to download the transcript for each conversation. You can always suggest your use case in the ideas portal: https://genesyscloud.ideas.aha.io/ideas

Best

3

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