Get transcript chat between user and live agent

Platform API
1

Hi team,
Does Genesys have any api to get the transcript between user and agent only (exclude bot)?
I checked this GET /api/v2/conversations/{conversationId}/recordings
get all chat message include bot and live agent? Do I have any option to get message between user and agent?
Morething, can genesys have any option to push the transcript automatically onto AWS S3?
Thanks in advance

2

Recordings are the only way to access a chat's historical transcript.

See About the AWS S3 recording bulk actions integration - Genesys Cloud Resource Center

3

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