Get Transcript URL - /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

Platform API Python SDK
1

Hi,

I am trying to download a list of transcript URLs using the endpoint /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl . Can anyone assist me in obtaining the communicationId for this process? My goal is to download the transcript for a specific conversation.

Thank you.

2

Hello,

The communicationId corresponds to the id of the call of the first participant (customer) that appears in the conversation context (obtained via GET /api/v2/conversations/{conversationId}). See this other post for more details.

Regards,

3

Hi Jerome,

Thank you, I am having a look at this now. Is it possible to use this for digital messages?

Thank you

Kind Regards,
Chris Carr

4

What are you trying to do?
Access the set of messages exchanged between the customer and the Contact Center?
In this case, it should be a recording - i.e. GET /api/v2/conversations/{conversationId}/recordings and related API endpoints.

Regards,

5

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