GSM Call group using Flow or Script or Group

Genesys Cloud Applications Architect
1

Hi,

I'm trying to build a GSM call group using inbound flow. This group includes 8 GSM numbers (external/PSTN numbers). When an agent calls this inbound flow --> these 8 numbers simultaneously rings (broadcasted) and when the first GSM number answers -> all other 7 numbers are disconnected.

I could not found a solution for this and I also tried to use scripts and group feature for this purpose, but no success. Any ideas to make this work is much appreciated.

2

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