Headless, server-side Web Chat

[Jacek_Gorgon]

There is currently lack of supported backend API for Interacting with PureCloud agents in a chat. Our integration workflow is server-side only and so we've experimented with hosting a backend, headless browser that embeds the Web Chat script and interacts with it programmatically. The PoC works.

Performance and session-management aside, is this a valid solution from PureCloud perspective? Would opening lots of Web Chats from a small range of backend machines (also IP addresses) be considered allowed? Is there anything else that prohibits this approach or that we should consider?

[charles.wall]

This is brave, brilliant and perverse solution to a common customer request. I applaud your inventiveness, but I must warn you that this is not an actively supported practice. It is worth pointing out that Chat Apis are on our road map, so hopefully you won't have to do this in the future.