Hello,
Trying to find an API that I can provide to my BI team that will pull Historic Adherence data (same data from performance> Historical Adherence. I have attempted with my very limited knowledge in the API explorer, but I cannot find it. Please help.
Short Answer;
You post the request to POST /api/v2/workforcemanagement/adherence/historical
Then you check if it's done or not using GET /api/v2/workforcemanagement/adherence/historical/jobs/{jobId}
And when it's done you can retrieve it from the URLs in the response.
Full Documentation;
https://developer.genesys.cloud/useragentman/workforcemanagement/upload-historical-adherence-query
Hopping in to add, there's a tutorial for getting historical adherence data here:
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