Hold Music Tool - Enable Barge-in (In-Queue Task)

Genesys Cloud Applications Architect
1

Recently the ability to Enable Barge-in was added to the Hold Music tool. Is there a way to determine what digit was pressed to escape while in a In-Queue Flow. The scenario is the hold music saws press 1 to leave a message or press 2 to do something else.

Thanks

Anthony

2

No, the system just detects that something was heard (DTMF or speech) and proceeds to the next action. If you want to know what the user pressed you will need to use the collect input action.

3

Ok thanks for letting me know. It would be nicer if we could get that information any chance that is being considered?

4

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