How can the Ask for Slot/Digital Menu block in Architect for digital bots can be configured to generate a Quick reply List Menu of 3 items / Can it be done?

Genesys Cloud Integrations
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A customer has requested a 3 option List Menu to be used in a Whatsapp configuration, but when you configure 2 or 3 options the platform defaults to buttons.
According to Meta's information (Interactive List - Cloud API - Documentation - Meta for Developers), interactive list messages support "up to 10 rows", and the customer has seen implementations where a list menu is used with less than 4 options, (Probably directly using Meta's API)

What I'm looking for is either access to a feature of the platform that is not clearly accessible, or if it's just that (since nowhere in the documentation it's stated if List Menus are limited from 4 to 10 items, and that ) the only option available to show 3 options for Whatsapp is to use Quick Replies as buttons.

(take into account that Since Carousel collections do not get displayed on Whatsapp)

So please, If there is no option within Architect and Digital bot features to be able to display a "Quick Reply"/"interactive list message" of two or three options. just confirm the limitation.
Kind regards,

Referenced documentation:

1 Like
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If you believe this is possible and you just can't figure out how to do it, you're always welcome to open a case with Genesys Cloud Care, which will be handled according to their tracked SLAs. The forum is a community effort where people volunteer time out of their day to answer posts and there are not SLA commitments or guarantees that all posts will be answered.

You can request new features and share your use case at Genesys Cloud Ideas Portal.

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Hello Tim,

The feature already exists in WhatsApp through Meta's API, and Genesys serves as our interface with Meta's API. I have an open case that has been pending for over a month without a clear response, I have neither a confirmation that it can't be done nor instructions on how to achieve the requested functionality. I was advised to open threads in the development forum for these kinds of questions, which is why I started this thread the same day I opened the case.

I understand that most responses here are provided by volunteers, and I also try to help other users when possible (usually through private messages, as I often find threads too late). While I know there's no SLA commitment, a clear answer,whether in the documentation, from support, or here, would be greatly appreciated.

Kind regards,

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Your TAM is the best point of contact to escalate issues with Care cases.

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