How does Recall Attempt work?

1

I have configured the Recall Attempt for different recall type. However, the contacts are never called back again.
I'm using an "Always Running" Campaign and using the wrap-up codes that match the recall type, but nothing happens after that.

I'm also using the skills-based routing in this campaign

2

Hello,

I would suggest to post questions related to feature configurations and capabilities on the Genesys Cloud CX Community forum.

The Developer forum focuses on customizations using our API & SDKs.

Regards,

3

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