How to access Conversation participant attributes search

Analytics and Reporting
1

We are not able to access below API.

POST /api/v2/conversations/participants/attributes/search

Any suggestion or sample code will be appreciated

2

That's because it's a Preview API, not a public one -

POST /api/v2/conversations/participants/attributes/search

Refer to the header at the top of the page for more information.

3

The API is tracked here Provide customers real-time access to all | Genesys Cloud Ideas Portal (aha.io).

5

@asharma I can't login on this link

6

I think access to that portal requires the partner to give you access. Maybe reach out to your Genesys partner and check with them.

7

Here is the code that i used. All Credentials are fake here. We are able to get data in postman Genesys has allowed my account for review. Any quick help will be appriciated

pip install PureCloudPlatformClientV2

import time

import base64, sys, requests, os
from datetime import datetime, timedelta
import PureCloudPlatformClientV2
from pprint import pprint
from PureCloudPlatformClientV2.rest import ApiException
from pyspark.sql.types import *
import json

Set script variables here

AppName = 'Reporting'

Credentials

CLIENT_ID = dbutils.secrets.get(scope="scope key",key="api--clientid")
CLIENT_SECRET = dbutils.secrets.get(scope="scope key",key="api-clientsecret") #
ORG_REGION = os.environ['GENESYS_CLOUD_REGION'] # eg. us_east_1

Set environment

region = PureCloudPlatformClientV2.PureCloudRegionHosts[ORG_REGION]
PureCloudPlatformClientV2.configuration.host = region.get_api_host()

tBase = "https://login.usw2.pure.cloud"

aBase = "https://developer.genesys.cloud/platform/preview-apis"

stTm = time.time()

apiclient = PureCloudPlatformClientV2.api_client.ApiClient().get_client_credentials_token(CLIENT_ID,CLIENT_SECRET)
authApi = PureCloudPlatformClientV2.AuthorizationApi(apiclient)

access_token = apiclient.access_token

def getattributesList():

userCount = 0

url_participants = '/api/v2/conversations/participants/attributes/search'

usDict = {}

jD = access_token

ahs2 = {"Authorization": "{} {}".format('Bearer', access_token), "Content-Type": "application/json" }

#data = {"type": "EXACT","fields": ["conversationId"],"values": ["ABCDEDF-99CC-4C19-BBC6-000006C4BEA6","ABCDEDF-C999-428E-9959-00000840B683"]}
data = {"type": "DATE_RANGE","fields": ["startTime"],"startValue": "2022-02-09T00:00:00.000Z","endValue": "2022-03-10T00:00:00.000Z"}

resp2 = requests.post("{}{}{}".format(aBase, url_participants, data), headers=ahs2)

print(resp2.content)

enTm = time.time()
toTm = float((enTm - stTm) / 60)
print('\n Completed {} {} minutes!'.format(userCount, toTm))

getattributesList()Preformatted text

8

We do have access to preview API and able to access in postman.

9

You'll probably need to open a support case then so they can investigate you properly.

10

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