How to change inbound client caller id to show client name

Genesys Cloud Applications
1

Hi there !

I'm analyzing the capacities of communicate app for android, I'm aware that agents have a contact list (we can registry client phones in external contacts for agents to call) or are able to access to their mobile contacts for outbound, but are there any way to show an agent who's calling without scripting in inbound calls like it works in a mobile phone when save a contact.

Thank you !

2

Hello,

I would suggest to raise your question on the Genesys Cloud CX Community forum (the community forum is about question on features, use of the platform, configuration, ...).
The Genesys Cloud Developer forum is focused on integrations involving our APIs and SDKs.

Note that Communicate is a mobile app for Genesys Cloud business users - it is not meant to be a Contact Center Agent interface.
You can find FAQs for Communicate for Android here and Genesys Cloud Communicate features here.

Regards,

3

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