How to change the telephone number displayed in customer when do outbound

1

Hi

is there any way to change the telephone number displayed in customer side when do outbound ?
for example, agent's telephone number was 1234567890, but want to displayed in customer telephone as 0987654321 when make a outbound call by this agent.

2

Hello,

I think this feature just got released (enhancements in Caller ID selection for outbound calls). I didn't notice it in the announcements but it shows up in my environment.

Regards,

3

hi Jerome

thank you so much for your reply.
I found that all of those setting for callerId was E.164 format, for example, it display the telephone as
+8112345678.
what our business want to display in call recipients was 012012345678.

we have tried set callerID as 012012345678 in conversation API when make a outbound call, but it also not work well.
do you have any suggestion about it ?

Best Regards,
Chengcheng

4

No. I unfortunately don't know.
Possibly manipulating trunk settings (Admin - Telephony - Trunks) if you are using BYOC Cloud or BYOC Premise.

Regards,

5

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