How to check Recording policies progress created for S3 recording export

Genesys Cloud Integrations
1

Hello,

My query is regarding the automated recording export option to S3 via Genesys Policies.

I have configured the S3 bucket as well as Genesys side integration and permissions. Then I created a test policy (with duration) so that all the Call recordings for the 1st week of Sept can be exported to S3 and could see some recordings exported to S3.

Now, I have created a new policy for the month of June and understand that that it may take 24 hours for the recordings to appear in the S3 bucket. However, if I want to see the progress/ status on the policy-job then from where and how it will be possible to view the details?

I can see that if I had used the code then I could check the status via a job id, however, since I used the policy option there is no job id or any reference to check the status?

Let me know if more information is required, Thanks.

2

Hi there Tariq. Unfortunately, there is no API currently to return progress on policy-based S3 export. You can request this feature here on our ideas portal: https://genesyscloud.ideas.aha.io/

Thanks,
Becky

3

Hi Becky, Thanks for the information.

4

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