Dear Community
I am writing to address a situation that has come up regarding our campaign calls to customers.
In the case where a customer does not reply to our initial call, we have set up a system where a callback is scheduled through campaign rules. However, I recently encountered a scenario where we made a call through the campaign, but the customer did not answer. After some time, the customer realized our call and chose to contact us instead. This call reached one of our agents who assisted the customer with their needs.
Now, the pending callback is still scheduled to call the customer again. My question is: how can we delete this pending scheduled callback in an automated way? I have been searching for a solution, but have yet to find one.
I would greatly appreciate any guidance or assistance you can provide on this matter.