How to display custom field of chat form to agent panel on Web chat

Genesys Cloud Web Chat
1

When a customer starts the chat, if we add any custom field to the chat form then we are not able to see those added custom fields on the agent section. How can we display custom field of chat form to agent panel

2

Hello,

You can have a look at this post - it contains a link to a blog, where the list of fields which can be displayed in Interaction Details is described, and another post where I explained how to leverage customField1/2/3.

Regards,

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.