How to find Identity/Soft switch ID and Trunk ID in api/v2/analytics/conversations/details/query json data?? is genesys providing this info
Looking at the response schema for POST /api/v2/analytics/conversations/details/query, it doesn't have properties for identity, soft switch id, or trunk id. It does have a property for edgeId though. The best way to figure out what data you can get from a conversation is to execute the query and inspect a conversation. Looking through the response object will give you a good idea of what data will be provided for other conversations of the same nature.
Thanks Tim for the response... i already got through the api response and not found any thing related to that.
but this is part of dto and requirements for data information to know the trunk or sip which call used.
Can you please suggest is anyway to know which sip or trunk was used by conversation.
As I noted above, the conversation data does not appear to contain this information. You can request new features and share your use case at https://genesyscloud.ideas.aha.io.
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