How to get Call logs information from Genesys to Salesforce?

Genesys Cloud Integrations
1

We would like to collect the Call Log information with following information for analytics requirement from Genesys Pure cloud to Salesforce environment:

  1. Unique Leads Contacted
  2. Overall Pick up rate
  3. Overall Call attempts
  4. Productivity such as call attempts by Field Rep, successful calls by agent, average handle time
  5. Recording Media files or download link.
2

Hi Deepika,

This forum is for general questions about our Genesys Cloud platform APIs. You are asking me for a solution so I would probably start in our Genesys Cloud Knowledge Network. Many of our professional service folks hang out in this forum and could help jump-start your questions.

Thanks,
John Carnell
Director, Developer Engagement

3

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