How to get customer information using API and show it to the agent Interaction Details panel

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1

We need to Pre-populate customer information like customer type, customer ID etc from API. How can we integrate the API and show data coming from API in to the agent Interaction Details panel

2

Hello,

Please check my answer in this post (and the blog article I am mentioning): https://developer.mypurecloud.com/forum/t/how-to-add-new-fields-from-userdata-to-interaction-details/10551/2

Regards,

3

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