How to get tTalkComplete for a conversation

Platform API
1

I need to get the information on tTalkComplete, tHeldComplete for a particular conversation.

Is there any particular API available

2

Hello,

tTalkComplete and tHeldComplete are available in the Conversation Details (Analytics) using one of tese:
Get Conversation Details by id - GET /api/v2/analytics/conversations/{conversationId}/details
Query for Conversation Details - POST /api/v2/analytics/conversations/details/query
Async Query for Conversation Details - POST /api/v2/analytics/conversations/details/jobs

You can find information on the Conversation Details Model and available metrics here.

tTalkComplete and tHeldComplete are also available using Conversation Aggregate Query.
See here for Aggregate Query syntax and available metrics.

Regards,

3

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