How to invoke /api/v2/telephony/siptraces

[vikrant.roy]

I am currently trying to invoke siptraces API from the developer center center using a valid user for my ORG in USE. I provided the conversation ID and the Call ID as I received from the call along with the exact start date time and end date time. However the search returns no result.

cache-control	no-cache, no-store, must-revalidate
content-length	61
content-type	application/json
inin-correlation-id	1b6ddd9c-417b-4aaf-8fee-4794261932e4

{
"data": [],
"count": 0,
"selfUri": "/api/v2/telephony/siptraces"
}

the same converstation ID is working fine in Analytics/conversation details API from where I have collected the Call ID and the date time.

Can someone help me on where I am going wrong?

[tim.smith]

If you're sure you've constructed the query correctly and have no typos, please open a case with Genesys Cloud Care to investigate the missing data. We do no have access to your org's data via the forum.