How to know the talk time of call in analytics conversation query detail api

Hi,
how to calculate agent interaction time with customer in analytics conversation detail query

Hi Rohit,

I suggest taking a look at the conversation metrics page on the developer center. I believe the metric you are looking for is the tTalk metric. There is a nice write up of this metric at the bottom of the page.

Thanks,
John Carnell
Manager, Developer Engagement

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