Hi,
We would like to have a screen popup of a specific web page when receiving a call on Genesys Cloud for Salesforce softphone.
We have considered the following three methods, but they did not meet our requirements.
-
Use "Set screen popup" action with the target URL as input
⇒The popup is not triggered until the "Script" button is pressed on the Salesforce softphone.
(We would like the pop-up to occur automatically upon receipt of the call. ) -
Use "Set participant data" action, the target URL is given as an input for the attribute name "SF_URLPop".
⇒Did not work.
(Because it's a feature to pop up Salesforce objects?) -
Use "Set participant data" action, the target URL is given as an input for the attribute name "BR_URLPop".
⇒Did not work.
(Because it is a feature for Genesys Cloud for Chrome and not for use in Salesforce?)
To realize the pop-up Is there Any ideas?
Thank you