How to pull the userStatusDetails data of a client using c# via API

srikanthg · December 17, 2021, 12:57pm

Hi,
I am new here and i would like to pull the UserStatusDetails and AgentActivityLog details of all the agents of the organisation for one date using C# via API.
Thanks in advance.

Regards,
Srikanth G

Ebenezer_Osei · December 17, 2021, 5:58pm

Hello,

I may need more details before I can point you to the right API endpoint. What exactly do you mean by UserStatusDetails and AgentActivityLog?

Thanks

srikanthg · January 3, 2022, 8:26am

Hi Ebenezer_Osei,
Sorry for the late response.
We need the details for the Agent Login hours,Talktime,waittime kind of metrics for the payroll purpose.

Thanks.

Ebenezer_Osei · January 5, 2022, 3:47pm

Hello srikanthg,

The API you want to use here is the analytics API https://developer.genesys.cloud/api/rest/v2/analytics/. The documentation should be clear enough to help you with what you are looking for. Please feel free to reach out if you have more questions.

Thank you

system · February 5, 2022, 3:47pm

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.