How to read a file that I uploaded into the GCCX in Architect

Genesys Cloud Applications Architect
1

Hi,

Our customer provided us a file that contains a list of MSISD that we should hang up the call if the caller is from this list. For example, my phone number is 333-333 and it is on the list of MSISDN from the file, IVR should hang up.

So I uploaded a JSON file into the Documents section in GCCX, to test it if I can read the file from Architect in a flow. I couldn't figure out if I'm able to do this. Is it possible to read a file in flows, with a dedicated Genesys API or out of the box feature?

Thanks in advance, kind regards.

2

Hi again,

I managed to solve my problem by using data tables. But it would be nice if we are able to read a file directly in Architect, so if there is a way to do this, please let me know.

Thanks.

3

You can request new features and share your use case at https://genesyscloud.ideas.aha.io/

4

Hi there,

A different approach here... where does the JSON file content come from? Could you maybe query that in real time via a data action in Architect?

5

Correct, this is the way it supposed to be. I proposed this option (fetching data of the file with an API) to our client but they wanted to go with uploading the file into GCCX solution. At least they changed JSON to a CSV file so I'm now able to import it directly to my data table.

Thanks for your comment.

6

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