How to restrict scheduling permissions

1

Hi,

We are trying to restrict an agent from editing the schedules of other agents but should be able to edit their own schedules.

  • Agent should be able to view their own schedule

  • Agent should be able to edit their own schedule

  • Agent should NOT be able to view or edit any other agent's schedules

Are there any specific permissions that would help us to configure a role this way?

2

Hi Suresh,

This forum is really around developer questions and the Genesys Platform API. Questions on configuring permissions and restricting access to parts of the UI would be better answered in our Genesys Community Forum. Hope that helps.

Thanks,
John Carnell
Manager, Developer Engagement

1 Like
3

Good to know... will do. Thanks for the response John.

Regards,
Suresh.

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