How to set up a data action to retrieve hit counts for wrap-up codes by queue in a specific division?

Data Actions
1

Hello everyone,

I'm working on configuring a data action to retrieve the hit count for each wrap-up code per queue in a specific division. My goal is to use this data to later set up a percentage for call recordings based on the collected information.

The idea is to define a percentage of recordings for each queue, depending on the wrap-up codes associated with interactions. Could anyone guide me on how to achieve this, or point me towards relevant documentation or examples?

Thank you in advance!

2

Are you able to gather the statistics you need from the API explorer? If you are not to that point yet you might want to ask in the analytics room.

3

Hello, yes we should gather the data from API to collecte them via data actions . I am working to use this api in data action and to put as input the conversation id then i should have in output only queue and wrapupcode. but dont see how to Find a specific Wrap-up Code and count dials with this to use this data action in architect

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