How to track the active agents in PureCloud?

1

Our app allows PureCloud agents to offer surveys to the caller if they have a license assigned to them in our app.

Now we want to implement a new concurrent license model where an organization will buy some number of licenses and that many agents will be able to use the service at the same time. To achieve this, I need to get the list of agents that are active in PureCloud. How can I implement this?

Thanks in advance

2

GET /api/v2/users Use the state query param to get results for active/inactive/deleted users.

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