I am currently working on some tasks related to Google TTS using Genesys, and I found it will be convenient if I can detect the language of a specific word , so I found the function "DetectLanguge". However, I found it impossible to use in Inbound Callflow, since it is only available in Workflow, Inbound Chat Flow, etc. Is there any way to unlock it for Inbound Callflow? Or is there any other way to check the language of a specific word?
according to the documentation, you can use "DetectLanguage" in a Bot Flow or a Common Module Flow. Use that type of flow to pass the Text you want to check
The common module won't work unless it only supports bot flows. Just use a bot flow
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.