How to use external SIP Client/ endpoint like x-lite

1

Hi Team,

Is there any way to configure an external SIP endpoint instead of Genesys Cloud WebRTC?

Regards,
Hari

2

Hello,

Genesys Cloud users can use a SIP Phone instead of the WebRTC phone.

If you are using Genesys Cloud Voice or BYOC Cloud, you can only use one of the supported managed phones.
For a Generic SIP endpoint (X-Lite would fall into this category), considered as unmanaged phone, it is only compatible with BYOC Premises.

About BYOC Premises
Move from the PureCloud Softphone to a generic SIP softphone
Create a generic SIP phone

I would recommend to post such questions on the Genesys Cloud CX Community forum, which is more appropriate for questions related to support and configuration.
The Developer Forum is meant for questions on development using our APIs/SDKs.

Regards,

3

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