Https://developer.genesys.cloud/forum/t/documentation-for-edge-logs-retrieve-via-platform-api/2612/2

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Currently I want edge logs.

Using title link , I get "downloadId": "xxxx"

Now my question is , how to use that downloadId to get edge logs ?

Kindly help me.

Thanks & regards,
Velmurugan

2

Hi Velmurugan,

We currently do not provide a mechanism to allow users to directly download the edge logs from their services using an API endpoints. The APIs you are referring to our for generating a list of edge logs. For questions related to edge activity and if there is a problem, I would open a ticket with our Care team to help diagnose the problem you are looking at.

Thanks,
John Carnell
Manager, Developer Engagement

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