Https link issue in SMS

Genesys Cloud Applications Architect
1

Hi Team,

We are sending sms to customer with a hyperlink "https://..." using Agentless SMS API from architect.
However few customers are getting the link as http instead https to his/her mobile.
We verified the SMS interaction it shows as https.

Any idea on the issue and resolution for this.

2

Hello,

I would suggest to open a case with Genesys Cloud Customer Care to troubleshoot further.
We cannot investigate org specific data via the forum.

Regards,

3

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