I cannot Edit or Modify chat Title , theme , button

I got assigned job to plug-in chat-widget powered by genesys , then I'm try to understanding document and follow tutorial - > yes on the example it totally worked but stuck in edit chat title , theme and button under window._genesys , I had search and understanding on previous topic - > Webchat widget Customizing
but still not working T_T

here my result

here my code please help. (edited reply on this post)

Thank you

test3

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