I cant able to see the conversation summary for webmessaging

[Kaviya_V]

Hi,

I can't able to see the automatic conversation summary for webmessaging. I enabled a required roles & permission but i cant able to see any summary suggestion in my interaction.

Could you please any one help on this?

[msassoon]

As this went GA recently, you need the license to use it as explained here Genesys Cloud Agent Assist pricing - Genesys Cloud Resource Center. Please contact your sales rep or partner manager to get access to it

[Kaviya_V]

I already purchased the Genesys Agent Assist from Genesys App Foundary.