Idle timeout in Bot flow

Hi Team,

I have configured a bot flow for our web chat and need to check what is the idle timeout when a client enters chat and doesn't type anything ?

I need to configure that to 1 hour so that when client enters chat and doesn't type anything for an hour chat should be automatically ended , how is that achievable?

Hi @R_Pooja
Check out this older thread about web chat timeout and customization. The web chat timeout itself is not customizable, but there are work arounds outlined here

Thanks for the response , but I was referring to the timeout customization in the bot flow for chat.
Can you please help on that?

@R_Pooja Thanks for clarifying. Based on this thread, it appears the bot flow timeout not configurable and is set at 72 hours. No Input not working in Bot flow - #18 by msassoon
You can request this feature at our Ideas Portal

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