I have configured a bot flow for our web chat and need to check what is the idle timeout when a client enters chat and doesn't type anything ?
I need to configure that to 1 hour so that when client enters chat and doesn't type anything for an hour chat should be automatically ended , how is that achievable?
Hi @R_Pooja
Check out this older thread about web chat timeout and customization. The web chat timeout itself is not customizable, but there are work arounds outlined here