The Genesys Cloud for Chrome extension has been working normally until now, but there is a problem that Genesys Cloud for Chrome extension does not start correctly in MS-Edge version 130 or later.
[Occurrence Conditions]
This occurs under the following conditions:
1.MS-Edge: version 130
2.Leverages Genesys Cloud for Chrome extension
3.Signed in to MS-Edge #
When I start Chrome extension in the state of 1~3, Chrome extension becomes blank and cannot be used. (See attachment: image001.png)
*If I restart my browser after signing out and I'm still signed out, the Chrome extension will launch normally.
When I sign in again and restart the browser, the Chrome extension will be blank and unavailable.
[Request]
I want to be able to start and use Genesys Cloud for Chrome extension normally even when I am signed in to MS-Edge.
Please tell me if there is a way to deal with it.
[Note]
・It's reproducible. Occurs regardless of the GenesysCloud organization. (I think it will be replicated in any organization)
・The extension (Genesys Cloud for Chrome) is launched by selecting Genesys Cloud for Chrome from your browser.
・I know the following, but I need MS-Edge and the Genesys Cloud for Chrome extension to use Genesys Cloud.
Can Genesys Cloud for Chrome be used with other browsers? - Genesys Cloud Resource Center
