I have a question for those in the know about IMAP integration for email, I need to understand how this works from a security and traffic routing perspective.
For context we're based in Australia and 99% of our customers are based in Australia, when using tradition inbound/outbound email with Genesys Cloud this uses the AWS SES based in North America as Genesys doesn't currently use the new Sydney AWS SES services, this means that emails leave Australia in transit.
If an Australian (ap-southeast-2) org implements an IMAP integration to an email server hosted/based in Australia as well does the IMAP traffic from Genesys Cloud originate from the ap-southeast-2 AWS services and remain within Australia?
Yes, a direct (secured) connection is established to the customer's IMAP server (port 993).
So incoming traffic will be within the region you're configuring the IMAP connection and distributed to the regional email service.
Thanks for the details, one thing I wanted to clarify, you mention "and distributed to the regional email service", does this mean before it goes to Genesys Cloud that it still uses an Amazon SES service?
When it's an ap-southeast-2 GC org talking to an email server in Australia does the traffic follow scenario A or B below
A: IMAP traffic goes from GC in ap-southeast-2 to email server, emails are retrieved and enter AWS via ap-southeast-2 region and are routed to queues for agents, no traffic or emails leave Australia.
B: IMAP traffic goes from GC in ap-southeast-2 to email server, emails are retrieved and enter region us-east-1 for distribution, they then route to ap-southeast-2 and enter the GC org then are routed to queues for agents, the emails leave Australia and go via us-east-1.