In the "Open URL" action of the talk script, "{{Scripter.Agent Email}}" is occasionally empty.

Genesys Cloud Applications Scripts
1

We use the Talk script's "Open URL" action to call other web systems. I am using the built-in variable "{{Scripter.Agent Email}}" as a URL parameter, but this variable is sometimes empty.

Are there any other similar cases?
Also, please let me know if there is a workaround.

※ Although "{{Scripter.Interaction Id}}" is used for other parameters, this will never be empty.
※ The language is Japanese.
※ The browser is using Chrome.

2

Please open a case with PureCloud Care to investigate; missing data cannot be investigated on the forum.

3

I have already opened the case.
The case number is "0002550494".

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.