Inbound chat flow test - chatbot

Genesys Cloud Applications Architect
1

Hi,

Can you please tell me is there a way to test inbound chat flow directly in PureCloud?

Regards,
Minco

2

Hello,

If you mean testing an inbound chat flow directly from Architect (with a "Test" menu/command), the answer is No.

What you can do is to generate a real WebChat session using the "Web Chats" test interface in the Developer Tools.

Configure a Contact Center Widget - Version 2 (that triggers your Architect Inbound Chat flow), open the Web Chats in Developer Tools and point to the corresponding deploymentKey, and generate your customer chat session.

Regards,

3

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