Hello everyone, I'm new to Genesys Cloud and would like to know if the flow I'm going to present is possible to be done.
- In an Inbound Call Flow, we should offer an option for the Supplier (external number) to start a conference with a Customer (also an external number). After this conference attempt. If successful, the message will be in the voicemail box, the phone number does not exist, it is busy, among many other possibilities.
The call leg with the Customer (external number) should be ended, but the Supplier should continue in the Inbound Call Flow, to handle that call, send data to APIS and other various procedures. Is this scenario possible?
I'm attaching a .jpeg with a macro flowchart, to make the problem clearer.
