Increase the waiting time of an incoming email beyond 72 hours

1

Hello

Is there a solution to increase the wait time of an incoming email interaction beyond 72 hours ?
And is it possible to transfer the interaction before 72 hours to another call flow or queue to renew the wait time ?
If so, what is the impact?

Thanks in advance

2

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.