Information regarding getting long running conversations like emails and callbacks

Platform API .NET SDK
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Information regarding getting long running conversations like emails, messages and callbacks.
How can we get only long running conversations?

1 Like
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Hi @Dileepkaranki
There is a metric "tConversationDuration" for the conversation details query.
You could have a request body like this

{
    "order": "desc",
    "orderBy": "conversationStart",
    "interval": "2024-04-21T00:00:00.000Z/2024-05-21T00:00:00.000Z",
    "conversationFilters": [
      {
        "type": "or",
        "predicates": [
          {
            "metric": "tConversationDuration",
            "range": {
              "gte": 3000000
            }
          }
        ]
      }
    ],
  }
1 Like
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Also the mediaType dimension in the conversations details query allows to you call for email and callback vs. voice or message for example.

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Thank you @jacobshaw, I will check this.
@jacobshaw Could you answer my queries related to below forum

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@jacobshaw is the value referred above is seconds or milliseconds?

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@Dileepkaranki
This is the value in milliseconds

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