Instagram Direct not displaying digital menu buttons

[E_Lilley]

Hi team,
My web messaging flow and digital bot flow is being used by Instagram Direct as well as web messaging. On the Insta mobile app I can see the digital menu buttons perfectly when I message but I cannot see them on desktop.
My flow asks the customer to choose from the below options, but they just never show up.

Anyone have any insights on this or experienced it before? Everything else is working fine.

Cheers!

[Angelo_Cicchitto]

Hi - would be good to raise this via Genesys Care, thanks.

[E_Lilley]

Thanks for the reply Angelo, I first went to care and it was recommended to ask here by the Genesys Support team.