We are building a real time audio translator to help customers who can speak specific language and connect to agents who can speak only english.
So, the customers speak in spanish-> We need to listen to this translate to english and play to agent. Agent responds in English -> we need to listen to this and translate to Spanish and play to customer. We have been exploring audio hook to listen to the streams but not able to figure out how the audio relay works here.
Any one who used genesys tts can you please guide me on how to do it? If genesys tts is being used, I assume some how we can configure it in genesys cloud.
Thanks in advance