Integration of Genesys Pure Cloud with Pure Engage SIP server

Genesys Cloud Integrations
1

Hi,

We are using Genesys Pure Cloud setup as of now and using webrtc to take voice calls.

However, we want to use an external softphone as an SIP endpoint for RTP and cloud softphone only for call control function.

We thought of integrating Genesys Pure Cloud with Pure Engage SIP server. The extension will be configured on the SIP server and the agent will be configured on the pure cloud.

Agent on pure cloud and extension on SIP server should be integrated over CTI.

Has anyone achieved the same? Is it doable?

2

Hi Hari,

This forum is usually reserved for answering Genesys Cloud and API and Developer tool questions. I would recommend you cross-post this post into our Genesys Community Forum. You are more likely to get an answer there for what you are looking for.

Thanks,
John Carnell
Manager, Developer Engagement

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