INTERACTING hides OFF_QUEUE

Platform API
1

Hello,
I am listing agents currently interacting using /v2/routing/queues/{{queueid}}/members?routingStatus=INTERACTING&joined=true&expand=conversationSummary,routingStatus

But i need to filter on agent only on queue
The problem is that OFF_QUEUE status is hidden when agents are in INTERACTING status

Does Another API exist to do the job?

2

Hello,

Presence is what determines if the user is on queue or not.
You can user the endpoint presence query parameter - set to "On Queue"

/v2/routing/queues/{{queueid}}/members?routingStatus=INTERACTING&presence=On%20Queuejoined=true&expand=conversationSummary,routingStatus

Regards,

3

Thank you Jerome
I tried the presence param but spelled ON_QUEUE
presence=On Queue works

Regards

4

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